Frequently Asked Questions

Everything you need to know about your next travel companion.

What is your shipping policy within Canada?

We offer free standard shipping on most orders over $49 within Canada. Orders are typically processed within 1-2 business days and delivered via major carriers like Canada Post or Purolator.

What is your return policy for luggage and bags?

If you are not completely satisfied, you can return unused items in their original packaging within 30 days of purchase. Please note that certain clearance items are final sale.

Do you offer international shipping?

Currently, Canada Luggage Depot focuses on serving our customers within Canada and the United States. Shipping rates for US orders are calculated at checkout.

Are the products covered by a warranty?

Yes, all our products are 100% authentic and come with the full manufacturer's warranty. The duration and terms vary by brand, such as Samsonite, Swiss Gear, or American Tourister.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.